FRIDAY JOSEPH UWAIFO
Administrative and Research Assistant
Abuja, NG.About
Highly detail-oriented and proactive Administrative and Research Assistant with a B.A. in Linguistics and 3+ years of practical experience supporting diverse operations, communications, and stakeholder management. Proven ability to streamline administrative processes, enhance client engagement, and deliver impactful research, consistently improving efficiency and compliance across various sectors. Adept at executive support, social media management, and project coordination, committed to driving organizational success through meticulous execution and a strong work ethic.
Work
MTN MOMO Agent
|Administrative and Customer Support Officer
Abuja, Abuja, Nigeria
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Summary
Efficiently managed administrative coordination for SIM registration, customer onboarding, and microfinance account operations, ensuring regulatory compliance and stakeholder satisfaction.
Highlights
Streamlined administrative processes for SIM registration, customer onboarding, and KYC documentation, enhancing operational efficiency.
Successfully opened and managed numerous microfinance accounts, providing expert advice to stakeholders on account-related issues.
Implemented robust record-keeping practices, achieving high accuracy and ensuring strict adherence to regulatory compliance standards.
Facilitated seamless customer experiences by resolving account issues and ensuring clear communication of financial guidelines.
Cool Breeze Hotel
|Front Desk and Client Engagement Officer
Abuja, Abuja, Nigeria
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Summary
Managed front desk operations and client engagement, serving as the primary point of contact while providing comprehensive administrative and communication support for hotel operations.
Highlights
Served as the primary point of contact for diverse clients and stakeholders, efficiently managing scheduling and directing inquiries to optimize guest experience.
Provided critical administrative support for high-profile meetings and event organization, ensuring seamless executive communications and operational flow.
Managed and enhanced social media engagement and online communications, significantly improving customer interaction and brand presence.
Successfully resolved client issues and inquiries, maintaining high levels of customer satisfaction and contributing to positive guest reviews.
Papiees Meatro and Okonkwo Restaurant
|Administrative and Communication Support
Abuja, Abuja, Nigeria
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Summary
Coordinated client communications, managed scheduling, and documented feedback to enhance service delivery and operational efficiency for a restaurant.
Highlights
Managed all client communications, including business call scheduling and social media messaging, ensuring consistent brand voice and timely responses.
Systematically documented client feedback, contributing valuable insights that informed service improvement initiatives and enhanced customer satisfaction.
Optimized communication channels to improve operational flow and reduce response times for customer inquiries.
NYSC
|Research and Teaching Intern
Enugu, Enugu State, Nigeria
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Summary
Conducted comprehensive research and developed engaging learning materials, while implementing stakeholder engagement strategies to improve educational outcomes and support project reporting.
Highlights
Conducted in-depth research and prepared comprehensive learning materials in English Language and Literature, enhancing student comprehension.
Designed and implemented effective stakeholder engagement strategies for students, parents, and school management, leading to improved learning outcomes and community involvement.
Drafted detailed reports and evaluations for project supervisors, providing critical insights into program progress and areas for improvement.
Facilitated interactive teaching sessions, fostering a positive learning environment and contributing to student academic growth.
Education
Nasarawa State University, Keffi
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B.A. (Second Class Lower Division)
Linguistics
References
References
Available on request.